Our Promise and Values
At Harrods, we believe that anything is possible. We drive ourselves and inspire others to always push for more. We encourage and support our people to explore what they enjoy and be the best they can be. This passion to exceed is what sets us apart and is reflected in our work, our values and our culture.
We believe in doing things properly, with great care and attention to the finest detail. We recognise that we can achieve much more working together than alone and strive to create a supportive environment where collaboration is encouraged and learning freely shared.
Whilst we are defined by our British heritage, we are steadfastly global in outlook and take pleasure in celebrating all cultures, tastes and experiences. The warmth, diversity and authenticity of our people has created the exceptional service we are renowned for and the trusted brand we know today. What makes you different makes us exceptional.

Our Values
If luxury is the desire to experience the unique and seemingly impossible, our mission must be to make anything possible. This will ensure we exceed our customers' expectations in the most human, creative and magical way. This is what we are uniquely capable of doing. But we can’t do it without our people.
We have five employee values that will show us the way. These values are the behaviours and ways of working that we attach the most importance to at Harrods. We use our values to illustrate how we want to be with each other, with customers, with suppliers and other stakeholders. By living our values together we can make Anything Possible.
We Are Human
We Are Human
Our people make the difference and set us apart. We are warm, curious, humble and genuinely interested in others. We believe there is no substitute for care and civility. We really care about our people, our customers and each other.
We Strive To Exceed
We Strive To Exceed
We believe there is great reward in going further, pushing for greater and exceeding expectations. It's our pleasure to bring magic and create marked moments of delight. This is what drives us to go beyond, for each other, and for our customers.
We Build Trust
We Build Trust
We act at all times with initiative, confidence, good manners, integrity and discretion. We work hard to continuously build our knowledge and cherish our relationships to be trusted experts and guides. We act responsibly and do the right thing.
We Take Pride
We Take Pride
We're very proud of our trusted brand, our heritage and our store. We recognise it's our people who bring the brand to life by doing things properly, taking ownership and being attentive to detail. We believe every detail matters, and everything means something.
We Are One
We Are One
We believe we're so much better when we work together. We celebrate all cultures, backgrounds and experiences, and look outward for inspiration and ideas. We're not one voice, but many, aligned by our values but free to be ourselves.
Our Promise to You
As you live our values, we will too, for everyone who joins us here at Harrods. These are our promises to you.
We Are Human
We Are Human
We will treat you fairly and with respect. We’ll listen to your voice and take action on what we hear about the things that are most important to you. Your Health and happiness at work will continue to be a priority for us.
We Strive To Exceed
We Strive To Exceed
We'll never stop trying to make the impossible possible and removing the obstacles that get in your way. We'll support and challenge you to be exceptional and celebrate those who go beyond for each other and for customers;
We Build Trust
We Build Trust
Our focus on people development will help you on your path for tomorrow. We act responsibly, do the right thing by you and keep a safe environment to grow and thrive. We work hard to build trust with you and want you to feel comfortable speaking up.
We Take Pride
We Take Pride
We’ll work hard to celebrate our brand and the things that make you feel proud. We'll share stories about our colleagues so you feel inspired & connected to something special. We’ll enable you to help the causes closest to your hearts.
We Are One
We Are One
We’ll nurture a collaborative spirit where team work is encouraged, celebrated, and rewarded. We’ll protect our diverse and inclusive culture where we value authenticity, individuality and personality and we celebrate what is Uniquely You.
Living Our Values

Jobs You May Be Interested In
Salary
Location
Location
Hammersmith
Job Type
Full Time
Sector
Creative, Marketing and Partnerships
Contract Type
Permanent
Description
Join our dynamic team at Harrods as a Social Media Executive, where you'll play a pivotal role in shaping and managing our social media presence across Harrods and H beauty platforms. About the Role
Reference
VAC- 44804
Expiry Date
01/01/0001
Job managed by:
Sarah ManningJob managed by:
Sarah ManningSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Management and Support
Contract Type
Permanent
Description
We are currently looking for a Production Manager to join our in-house Production Kitchen here at Harrods. As Production Manager you will be responsible for leading a passionate, supportive, and award
Reference
VAC- 40108
Expiry Date
01/01/0001
Job managed by:
Nicola BurgessJob managed by:
Nicola BurgessSalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
Human Resources
Contract Type
Permanent
Description
Our HR team is looking for a HR Assistant to provide high-quality administrative support, resolve tier 1 queries, and empower colleagues through coaching while seamlessly managing a variety of HR task
Reference
VAC- 43998
Expiry Date
01/01/0001
Job managed by:
Olivia AthertonJob managed by:
Olivia AthertonSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Sales Associate
Contract Type
Fixed Term
Description
Our Harrods Hair & Beauty Salon team are now looking for a Salon Support to join the team. The Salon Support role will be responsible for assisting with the upkeep of the salon, dealing with clients,
Reference
VAC- 43732
Expiry Date
01/01/0001
Job managed by:
Katie GavinJob managed by:
Katie GavinSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Management and Support
Contract Type
Fixed Term
Description
Our in-house Production Kitchens are undertaking a transformation. Operational and Food Safety practices, similar to those found in food manufacturing are being introduced, and we’re now looking for a
Reference
VAC- 44737
Expiry Date
01/01/0001
Job managed by:
Nicola BurgessJob managed by:
Nicola BurgessSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Management and Support
Contract Type
Permanent
Description
Our Food Safety & Technical team support our growing array of restaurants and our magnificent Food Halls, in our continued ambition to be one of the world’s leading food destinations. We’re now lookin
Reference
VAC- 44601
Expiry Date
01/01/0001
Job managed by:
Nicola BurgessJob managed by:
Nicola BurgessSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Back of House
Contract Type
Permanent
Description
We are currently recruiting for a Head Chef to join our passionate, supportive, and award-winning dining team, all within our iconic Knightsbridge store. Here at Harrods, we currently house more celeb
Reference
VAC- 44736
Expiry Date
01/01/0001
Job managed by:
Nicola BurgessJob managed by:
Nicola BurgessSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Front of House
Contract Type
Permanent
Description
We are now seeking a team of hospitality specialists to bring our vision to life. This is your chance to be part of something truly spectacular. Join us in creating memorable experiences that will set
Reference
VAC- 40262
Expiry Date
01/01/0001
Job managed by:
Nicola BurgessJob managed by:
Nicola BurgessSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Buying and Merchandising
Contract Type
Permanent
Description
Our Food & Beverage team are now looking for a Food Manufacturing Data Assistant to join them here at Harrods, ensuring our recipe and production data is managed efficiently and accurately.About the R
Reference
VAC- 44092
Expiry Date
01/01/0001
Job managed by:
Laura StainsbyJob managed by:
Laura StainsbySalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
Human Resources
Contract Type
Fixed Term
Description
We are looking for a dynamic Senior Learning Manager to lead strategic learning initiatives and empower teams to create impactful development opportunities. Please note this is a 12 month maternity c
Reference
VAC- 44958
Expiry Date
01/01/0001
Job managed by:
Olivia AthertonJob managed by:
Olivia AthertonRelated Posts

Teaser
Belonging & InclusionContent Type
Career StoriesPublish date
03/06/2025
Summary
For #InternationalWomensDay this year, we’re shining a spotlight on colleagues across Harrods. We’ve asked them to share their achievements, proud moments, and the diverse roles they hold

Teaser
Belonging & InclusionContent Type
Career StoriesPublish date
03/06/2025
Summary
"Hello, my name is Luboslava Sevcikova, and I am a Uniformed Security Officer at Harrods. My journey began in July 2009, when I started working in Childrenswear. Over a year ago, I made th

Teaser
H beautyContent Type
Career StoriesPublish date
02/26/2025
Summary
Meet Nicola, the General Store Manager for our new H beauty in Silverburn, Glasgow. Hear about her journey in the beauty retail industry and what excites her most about leading our newest

Teaser
H beautyContent Type
Career StoriesPublish date
02/26/2025
Summary
Welcome to H beauty. Whether it’s finding the perfect red lipstick or sharing skincare secrets, we believe that beauty is about more than what’s on the shelves; it’s about the connections

Teaser
Early CareersContent Type
EventsPublish date
02/20/2025
Summary
This year, we celebrated National Apprenticeship Week 2025 by bringing together our talented apprentices and leaders for a series of inspiring learning and networking events. From gaining
Teaser
RetailContent Type
Career StoriesPublish date
02/17/2025
Summary
This week, we caught up with Alex Campos, Personal Shopper at Harrods. When Alex arrived to talk to us, he was effortlessly juggling an armful of dresses and bags of Jimmy Choo heels, handpicked

Teaser
Only at HarrodsContent Type
EventsPublish date
01/24/2025
Summary
"The Harrods Awards for Excellence is the most coveted recognition at Harrods, a true testament of dedication, passion, and exceptional performance. This year, we had 9 categories, 43 shor

Teaser
Only at HarrodsContent Type
Career StoriesPublish date
01/23/2025
Summary
Last year, Gaelle, the Restaurant Manager of Harrods Tea Rooms in Shanghai, visited The Georgian in Knightsbridge to immerse herself in the tradition of our iconic afternoon tea. During he

Teaser
Only at HarrodsContent Type
NewsPublish date
01/23/2025
Summary
The Harrods Awards for Excellence (HAFE) celebrate the outstanding talent, dedication, and achievements of our colleagues across the business. In this special video, six previous winners s

Teaser
Belonging & InclusionContent Type
EventsPublish date
12/24/2024
Summary
Reflecting on an incredible 2024 with our Belonging networks. From inspiring talks and engaging workshops to fun quizzes and an unforgettable fashion show, our networks have fostered commu

Teaser
Head OfficeContent Type
EventsPublish date
12/24/2024
Summary
Last week, our Hammersmith location was transformed into a Christmas wonderland, thanks to the incredible Hammersmith Committee. Over three festive days, the community gathered to enjoy a

Teaser
Early CareersContent Type
NewsPublish date
12/23/2024
Summary
Last week, we had the pleasure of catching up with Louie, one of our talented Retail Academy apprentices, currently in his first rotation. Louie sat down with us to share his experience of the