Supply Chain Process Manager

About the role

We have an exciting opportunity for a Supply Chain Process Manager to join our team. Working alongside the Solutions Manager, you will be responsible for identifying inefficiencies and gaps within current processes and work collaboratively to deliver improvement initiatives, taking advantage of best practice and industry standards.

This role will involve working closely with subject matter experts and business process owners in areas such as:

• Buying & Merchandising
• Finance
• IT (Business Solutions)
• Business Change

Other responsibilities include:

• Evaluating and optimizing end-to-end supply chain processes for efficiency and cost-effectiveness by identifying opportunities for process improvement and the implementation of best practices
• Lead business process mapping initiatives to analyse, design, and optimize supply chain workflows, ensuring efficiency and alignment with organizational goals.
• Leading a culture of continuous improvement and operational excellence across the Supply Chain, utilising LEAN methodology
• Partnering with internal stakeholders, including logistics, buying, merchandising, finance teams to identify pain points and optimise processes
• Working closely with the Solutions Manager and IT teams to identify and implement technological solutions that improve operational efficiency, enhance visibility across the supply chain, and provide a seamless customer experience
• Collaborating with internal stakeholders (warehousing, buying, merchandising, finance) to optimise processes end to end, ensuring that there is alignment to wider business strategy
• Facilitating workshops and training sessions to ensure adoption of new processes.

About You

You will have a  strategic mindset, effective communication skills, and the ability to collaborate with cross functional teams. You will also hold vast experience in a Retail/Supply Chain & Distribution omnichannel business, as well as Bachelor’s degree in Supply Chain Management, Operations, Engineering, Business Administration, or a related field is preferred., You will also have over 5 years experience in supply chain management, operational excellence, or process improvement roles, preferably within the luxury retail, fashion, or high-end consumer goods industry.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods