Store Services Manager

Our Store Operations team is now looking for a Store Services Manager to lead the delivery of exceptional service standards within our iconic Knightsbridge store. 

This is an exciting opportunity to take ownership of essential operational services, working in a dynamic and fast-paced environment where attention to detail, team leadership and a passion for service excellence are key. 

About the Role 

As a Store Services Manager, you will be responsible for overseeing the daily operational delivery of cleaning, waste and support services within Harrods. Reporting to the Area Manager, you will manage a team of supervisors and frontline staff to ensure all services meet specification, run efficiently and reflect the highest standards of quality, health and safety. 

You will be accountable for: 

• Managing operational services to maintain exceptional standards across the store 
• Carrying out regular inspections, monitoring contractor performance and addressing issues promptly 
• Responding to customer complaints or concerns within 24 hours and ensuring swift resolution 
• Overseeing waste management processes, including correct disposal and liaison with contractors 
• Supporting the Area Manager in reviewing service specifications, productivity and process improvements 
• Managing financial controls, including stock, equipment, payroll and overtime reconciliation 
• Ensuring compliance with fire, safety and company health and safety policies 
• Planning and approving staff rotas and leave to maintain full coverage of operational needs 
• Attending meetings and managing logistics for additional functions and store events 
• Ensuring accurate documentation of departmental records and service metrics 

This role is working 5 days over 7 on a shift pattern, our Afternoon shift is 1:00 pm - 9:30 pm. Please note you will also need to work every 1 in 3 weekends on a day shift as part of the Management rota. 

About You 

You will be a service-focused leader with experience managing large operational teams in a customer-facing, high-profile environment. You will be solutions-oriented, organised and confident in leading both people and process. 

You will: 

• Have previous experience in facilities, cleaning, or operational management 
• Be confident managing teams and motivating others to maintain high service standards 
• Demonstrate a strong understanding of compliance, health and safety and risk management 
• Be capable of handling multiple priorities while maintaining a high level of accuracy and attention to detail 
• Show confidence in managing customer expectations and resolving concerns quickly 
• Have good PC literacy and be comfortable using Microsoft Office (Word and Excel in particular) 
• Possess excellent communication, interpersonal and time-management skills 
• Display flexibility and adaptability in line with changing business demands 
• You will take pride in your work, maintain a strong work ethic and be committed to Harrods’ values and brand standards. 

About Us 

Harrods is one of the world’s leading luxury department stores and we are becoming a destination for top designers and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. 

Our Promise to You 

Help us make the impossible possible for our customers, and we will do something remarkable for you. As well as offering a supportive environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You 

Whilst our job adverts outline the ideal qualities, skills and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods, we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences, and we are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. 

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn or follow us on Instagram @togetherharrods.