Menswear - Supervisor

Our Menswear division is now looking for dedicated and service-driven Supervisor to join our team across key fashion areas including Men’s Outdoor, Sport & Swim, Essentials, Contemporary Designer and International Designer. If you take pride in your personal presentation, thrive in a fast-paced retail environment, and understand what luxury service truly means, this could be your perfect next step.

This is a full time role, working 5 of 7 days, requiring full flexibility including evenings and weekends.

About the Role

As a Supervisor in Menswear, you will be the face of Harrods on the shop floor – delivering outstanding service and an unforgettable experience for every customer. You’ll be part of a team that represents some of the most respected and innovative menswear brands in the world, and it will be your responsibility to bring those collections to life with passion, product expertise, and attentiveness.

You’ll be expected to arrive on time, take pride in your appearance, and uphold the highest standards of personal conduct and customer care. From the moment the doors open, you’ll be ready to support the business, delight customers, and contribute to a high-performing team culture.

Key responsibilities include:

• Delivering a warm, knowledgeable and bespoke customer experience in every interaction
• Learning and demonstrating deep product knowledge across any of the five menswear areas, adapting your approach to suit the customer profile and brand identity
• Following Harrods’ “Art of Selling” methodology to maximise conversion and build long-lasting customer relationships
• Ensuring your department is always replenished, clean, well-merchandised and in line with Harrods’ visual standards
• Operating tills, handling transactions, refunds, and customer queries with professionalism and care
• Acting as a brand ambassador for Harrods at all times—on the shop floor, behind the scenes and in how you carry yourself
• Responding positively to feedback, staying up to date with trends and new product launches, and using insights to improve your own performance
• Showing flexibility with shift patterns, including evening and weekend work as required

About You

You’ll be passionate about menswear and excited to work across a range of high-profile brands. You’ll understand that punctuality, attention to detail, and attitude are key to success in this role, and you’ll bring a strong sense of personal accountability and pride in your work.

You will:

• Have previous retail experience, ideally in a premium or luxury fashion environment
• Demonstrate excellent communication skills and a natural ability to engage with a diverse customer base
• Be confident, calm and composed under pressure, with a can-do, solution-focused mindset
• Show excellent personal presentation, reliability, and punctuality—every single shift
• Be a team player who contributes positively to the wider team’s goals and atmosphere
• Be flexible with working hours and open to learning and adapting in a fast-paced store environment
• Support and guide junior team members on the shop floor, helping to maintain standards and resolve issues when required

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You 

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.