Job type Full Time

Location: Hammersmith

Sector: eCommerce, Digital and Insights

Contract type Permanent

We have an exciting opportunity for a Customer Insights Analyst who will use their analytical and commercial skills to support stakeholders in understanding our HNW customers and identifying opportunities

About Role

As the Customer Insights Analyst, you will be delivering business benefit and improving our customer experience, with a particular focus on Private Shopping. This area of the business has been on a transformation journey, including the growth of a high performing team, a larger and extraordinary new space, and best-in-class technology for clientelling

You will also;

Work with Data Science teams to optimise our existing predictive models to identify HNW clients, as well as identifying future opportunities for automation.

Train business users to ensure everyone has the knowledge and skills to access and leverage our key self-serve customer dashboards within Private Shopping areas.

Support the Senior Insights Manager in scoping and running exploratory insights projects for key business stakeholders

Utilise data visualisation tools to communicate insights to stakeholders in a clear and concise manner.

Conduct analysis on large datasets to identify patterns and trends in customer behaviour, preferences, and needs within the Private Shopping portfolio.

About You

The ideal candidate will have previous experience using customer or consumer data (Transactional, CRM, clientelling, etc.) as well as practical experience with SQL. It is important that you have strong analytical skills and experience of working with large volumes of data and are also able to demonstrate sound commercial awareness.

You will also have the following;

Experience with data visualisation tools (Excel, SAP Analytics Cloud, Power BI, Tableau, etc.)

Excellent presentation and communication skills, both in person and virtually

Ability to identify key insights from large datasets and explain them concisely and clearly to a non-technical audience

Great stakeholder management skills

Excellent time-management skills, and flexibility and readiness to adapt to changing priorities

About Us

Harrods is one of the world’s leading luxury department stores, and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers, and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career through the varied specialisms of our business. 

In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including work at our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.

List #1

Related jobs

We are sorry but your search has returned no results.

Please try some of the links below to find what you are looking for:

List #1

Read our insights

International Women's Day 2025

Teaser

Belonging & Inclusion

Content Type

Career Stories

Publish date

03/06/2025

Summary

For #InternationalWomensDay this year, we’re shining a spotlight on colleagues across Harrods. We’ve asked them to share their achievements, proud moments, and the diverse roles they hold

Teaser

For International Women's Day this year, we’re shining a spotlight on colleagues across Harrods. We’ve asked them to share their achievements, proud moments, and the diverse roles they hold within Harrods. Wishing everyone a wonderful International Women’s Day.

This is Me: Luba

Teaser

Belonging & Inclusion

Content Type

Career Stories

Publish date

03/06/2025

Summary

"Hello, my name is Luboslava Sevcikova, and I am a Uniformed Security Officer at Harrods. My journey began in July 2009, when I started working in Childrenswear. Over a year ago, I made th

Teaser

Hello, my name is Luboslava Sevcikova, and I am a Uniformed Security Officer at Harrods. My journey began in July 2009, when I started working in Childrenswear. Over a year ago, I made the transition to the Security department, and each day has been an exciting new challenge. Every day is different, you never know what to expect, but you must always be prepared for anything.

Meet Nicola: H beauty Glasgow

Teaser

H beauty

Content Type

Career Stories

Publish date

02/26/2025

Summary

Meet Nicola, the General Store Manager for our new H beauty in Silverburn, Glasgow. Hear about her journey in the beauty retail industry and what excites her most about leading our newest

Teaser

Meet Nicola, the General Store Manager for our new H beauty in Silverburn, Glasgow. Hear about her journey in the beauty retail industry and what excites her most about leading our newest location as a proud Glaswegian.

Careers

This Is H beauty

Teaser

H beauty

Content Type

Career Stories

Publish date

02/26/2025

Summary

Welcome to H beauty. Whether it’s finding the perfect red lipstick or sharing skincare secrets, we believe that beauty is about more than what’s on the shelves; it’s about the connections

Teaser

Welcome to H beauty. Whether it’s finding the perfect red lipstick or sharing skincare secrets, we believe that beauty is about more than what’s on the shelves; it’s about the connections we build and the experiences we create for our customers.

Careers

National Apprenticeship Week 2025

Teaser

Early Careers

Content Type

Events

Publish date

02/20/2025

Summary

This year, we celebrated National Apprenticeship Week 2025 by bringing together our talented apprentices and leaders for a series of inspiring learning and networking events. From gaining

Teaser

This year, we celebrated National Apprenticeship Week 2025 by bringing together our talented apprentices and leaders for a series of inspiring learning and networking events. From gaining new skills to making valuable connections, #NAW2025 was all about recognising the impact of apprenticeships in shaping a future-ready workforce. Most importantly, it was a moment to celebrate our apprentices, the bright minds driving innovation, passion, and excellence across our business.

Apprenticeships

Five Minutes with Alex Campos

Teaser

Retail

Content Type

Career Stories

Publish date

02/17/2025

Summary

This week, we caught up with Alex Campos, Personal Shopper at Harrods. When Alex arrived to talk to us, he was effortlessly juggling an armful of dresses and bags of Jimmy Choo heels, handpicked

Teaser

This week, we caught up with Alex Campos, Personal Shopper at Harrods. When Alex arrived to talk to us, he was effortlessly juggling an armful of dresses and bags of Jimmy Choo heels, handpicked for a client arriving at noon in search of the perfect outfit as the mother of the bride. It was a fitting snapshot of the fast-paced, detail-driven world of luxury personal shopping, where every moment is about anticipation, precision, and an understanding of the client’s desires.

Careers

HAFE 2024

Teaser

Only at Harrods

Content Type

Events

Publish date

01/24/2025

Summary

"The Harrods Awards for Excellence is the most coveted recognition at Harrods, a true testament of dedication, passion, and exceptional performance. This year, we had 9 categories, 43 shor

Teaser

The Harrods Awards for Excellence is the most coveted recognition at Harrods, a true testament of dedication, passion, and exceptional performance. This year, we had 9 categories, 43 shortlisted individuals, and 10 winners—all nominated by their peers.

Culture

Gaelle's Afternoon Tea Journey

Teaser

Only at Harrods

Content Type

Career Stories

Publish date

01/23/2025

Summary

Last year, Gaelle, the Restaurant Manager of Harrods Tea Rooms in Shanghai, visited The Georgian in Knightsbridge to immerse herself in the tradition of our iconic afternoon tea. During he

Teaser

Last year, Gaelle, the Restaurant Manager of Harrods Tea Rooms in Shanghai, visited The Georgian in Knightsbridge to immerse herself in the tradition of our iconic afternoon tea.

HAFE: Past Winners' Stories

Teaser

Only at Harrods

Content Type

News

Publish date

01/23/2025

Summary

The Harrods Awards for Excellence (HAFE) celebrate the outstanding talent, dedication, and achievements of our colleagues across the business. In this special video, six previous winners s

Teaser

The Harrods Awards for Excellence (HAFE) celebrate the outstanding talent, dedication, and achievements of our colleagues across the business. In this special video, six previous winners share how receiving this prestigious award has shaped their careers.

Culture

Belonging Networks 2024

Teaser

Belonging & Inclusion

Content Type

Events

Publish date

12/24/2024

Summary

Reflecting on an incredible 2024 with our Belonging networks. From inspiring talks and engaging workshops to fun quizzes and an unforgettable fashion show, our networks have fostered commu

Teaser

Reflecting on an incredible 2024 with our Belonging networks. From inspiring talks and engaging workshops to fun quizzes and an unforgettable fashion show, our networks have fostered community, connection and inclusivity across Harrods. We look forward to building on this in 2025.

Networks

A Harrods Christmas Spectacular at Hammersmith

Teaser

Head Office

Content Type

Events

Publish date

12/24/2024

Summary

Last week, our Hammersmith location was transformed into a Christmas wonderland, thanks to the incredible Hammersmith Committee. Over three festive days, the community gathered to enjoy a

Teaser

Last week, our Hammersmith location was transformed into a Christmas wonderland, thanks to the incredible Hammersmith Committee. Over three festive days, the community gathered to enjoy a food tasting by our Food Buying & Product Team, a holiday shop, and carol singing by the Hammersmith Christmas Choir. With raffles, competitions, and plenty of surprises, the holiday spirit was alive and well. Wishing everyone celebrating a wonderful Christmas!

Culture

Retail Academy Interview Tips with Louie

Teaser

Early Careers

Content Type

News

Publish date

12/23/2024

Summary

Last week, we had the pleasure of catching up with Louie, one of our talented Retail Academy apprentices, currently in his first rotation. Louie sat down with us to share his experience of the

Teaser

Last week, we had the pleasure of catching up with Louie, one of our talented Retail Academy apprentices, currently thriving in his first rotation. Louie sat down with us to share his experience of the interview process—what worked, what he learned, and his top tips for standing out.

View all

Customer Insight Analyst

This vacancy has expired

Belonging & Inclusion

We are sorry but your search has returned no results.

Discover more about our benefits

Send me a message

Customer Insight Analyst

This vacancy has expired

Belonging & Inclusion

We are sorry but your search has returned no results.

Discover more about our benefits

Quick links