
This week, we caught up with Alex Campos, Personal Shopper at Harrods. When Alex arrived to talk to us, he was effortlessly juggling an armful of dresses and bags of Jimmy Choo heels, handpicked for a client arriving at noon in search of the perfect outfit as the mother of the bride. It was a fitting snapshot of the fast-paced, detail-driven world of luxury personal shopping, where every moment is about anticipation, precision, and an understanding of the client’s desires.
We sat down with Alex to talk about his journey, the art of Personal Shopping, and what it takes to succeed in this highly personalised role.
Q: Hi Alex, nice to meet you! Tell us about your journey, how did you find your way to Personal Shopping?
A: I’ve been at Harrods for nearly 10 years, working in different departments and roles. I started as an assistant floor manager, then became a brand manager, working across Menswear, Sports, Womenswear, and more. I’ve always loved being around people, so client interaction has always been a big part of my career. During the pandemic, I was in virtually clienteling, and that’s when I realised how much I enjoyed Personal Shopping. It was a natural transition, and even though I’ve officially been in the role for a year, I’ve been doing it since 2020.
Q:If you could describe your role in three words, what would they be and why?
A:Diverse, fast-paced, and fulfilling. It’s diverse because every client and request is different. Fast-paced because you’re constantly multitasking, sometimes I’ll have eight in-person clients in a week while managing messages from another 30 at any given time, so staying on top of everything is key. And fulfilling because I love meeting new people, building relationships, and making sure they have the best possible experience.
Q: What do you think sets Harrods apart when it comes to Personal Shopping?
A: Harrods is a place where people come to dream, and in Personal Shopping, we get to bring those dreams to life. No request is too big or too small, and it’s all about making sure every client leaves feeling special.
Q: Many people might not know the difference between Personal Shopping and Private Shopping. Could you explain how they differ?
A: Private Shopping is an invite-only service for our highest-tier clients who want a discreet and exclusive experience. Personal Shopping, on the other hand, is for both in-store and virtual clients who need more tailored guidance while shopping.
Q: Personal Shopping is often about building strong relationships. What’s the secret to maintaining long-term trust with your clients?
A: It’s all about understanding each client as an individual, building trust, and anticipating their needs. Even something as simple as remembering their favourite designers or knowing when to offer suggestions versus when to give them space makes a big difference. Many of my clients are virtual, both International and based in the UK, and even when I’m not available, I’ll always try to ensure someone from the team is there to help. It’s about being present for them as much as possible.
Q: How do you go above and beyond to make sure your clients are taken care of?
A: It’s about always being one step ahead. Reading the client’s mood, understanding what they need before they ask, and adapting to different personalities. No two clients are the same, so being flexible and intuitive is key.
Q: What advice would you give to someone aspiring to become a Personal Shopper?
A: Be curious about different trends, brands, and products, but above all, build great relationships. This role is all about multitasking, time management, and relationship-building. You need to be quick, adaptable, and always ready to think outside the box.
Q: How has the role of a Personal Shopper evolved over the years, and where do you see it heading in the future?
A: Technology has changed the way people shop, and clients expect fast and seamless service. The human connection is still at the heart of what we do, but the behind-the-scenes tools we use to track preferences, anticipate needs, and personalise the experience are more important than ever. The future of Personal Shopping will be about balancing that personal touch with innovative digital solutions.
For Alex, Personal Shopping isn’t just about selecting the perfect outfit or finding an exclusive piece, it’s about creating a seamless and unforgettable experience for every client, every time. Without realising, our conversation has stretched on, and Alex’s next client, the mother of the bride, has just arrived, and he’s off to ensure she finds exactly what she’s looking for.
Let’s Stay in Touch
Our Values
We have five employee values that show us the way. These values are the behaviours and ways of working that we attach the most importance to at Harrods.
We use our values to illustrate how we want to be with each other, with customers, suppliers and other stakeholders. By living our values together we can make Anything Possible.
Latest jobs
Salary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Retail Management
Contract Type
Permanent
Description
We are now looking for a General Retail Manager who is passionate about the Fashion industry and driving the Division to achieve the best results. Our Menswear Division houses the most world-leading b
Reference
VAC- 46982
Expiry Date
01/01/0001
Job managed by:
Natasha Coventry-MarshallJob managed by:
Natasha Coventry-MarshallSalary
Location
Location
Bristol
Job Type
Full Time
Sector
Sales Associate
Contract Type
Permanent
Description
H beauty is no normal beauty hall, with a champagne bar, blow dry bar, interactive playtables to try on the latest products, a Harrods gift shop, and a big pink bear for your Instagram pictures; we ar
Reference
VAC- 31535
Expiry Date
01/01/0001
Job managed by:
Megan HargreavesJob managed by:
Megan HargreavesSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Retail Management
Contract Type
Permanent
Description
At Harrods, we’re not just a store — we’re a global destination for the most coveted luxury fashion brands, including the finest in childrenswear. From designer mini-me collections to the best in baby
Reference
VAC- 47618
Expiry Date
01/01/0001
Job managed by:
Natasha Coventry-MarshallJob managed by:
Natasha Coventry-MarshallSalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
Human Resources
Contract Type
Fixed Term
Description
Our Leadership and Talent Development team is now looking for a Talent Development Advisor to join us on a six-month fixed-term contract. This is a fantastic opportunity to support our renowned Retail
Reference
VAC- 47438
Expiry Date
01/01/0001
Job managed by:
Olivia AthertonJob managed by:
Olivia AthertonSalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
PR and Corporate Comms
Contract Type
Permanent
Description
We are seeking a Corporate Partnerships Executive to help grow our co-brand card portfolio and manage strategic corporate partnerships that drive customer acquisition and incremental revenue.About the
Reference
VAC- 46467
Expiry Date
01/01/0001
Job managed by:
Freja KaneJob managed by:
Freja KaneSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Buying and Merchandising
Contract Type
Permanent
Description
Our Fashion teams are now looking for a detail-oriented and highly motivated Buying Assistant to join them on a fixed term or permanent basis here at Harrods. This role is perfect for someone with a k
Reference
VAC- 41971
Expiry Date
01/01/0001
Job managed by:
Laura StainsbyJob managed by:
Laura StainsbySalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Store Services
Contract Type
Permanent
Description
We are looking for Cleaning Operatives where you’ll play a crucial role in ensuring that every customer enjoys a pristine and welcoming experience at our store. About the Role: As a Cleaning Operative
Reference
VAC- 47662
Expiry Date
01/01/0001
Job managed by:
Sarah ManningJob managed by:
Sarah ManningSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Security
Contract Type
Fixed Term
Description
Our Safe Deposit team is looking for a Safe Deposits Team Leader to be a part of their one of a kind department here at Harrods. This role will support our Safe Deposits Manager in running daily opera
Reference
VAC- 46647
Expiry Date
01/01/0001
Job managed by:
Valentina SegantinJob managed by:
Valentina SegantinSalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
Customer Service
Contract Type
Permanent
Description
We are now looking for a Customer Service Advisor to join us here at Harrods as part of our Contact Centre team.About the RoleAs a Customer Service Advisor in the Contact Centre you will support our c
Reference
VAC- 22853
Expiry Date
01/01/0001
Job managed by:
Valentina SegantinJob managed by:
Valentina SegantinSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Retail Operations
Contract Type
Permanent
Description
We are currently looking for a Transaction Services Assistant Manager who will lead the High Value Cash Associates and Transaction Services Assistants to deliver exceptional service to the retail and
Reference
VAC- 45722
Expiry Date
01/01/0001
Job managed by:
Valentina SegantinJob managed by:
Valentina SegantinDiscover more about us

Teaser
Buying & MerchandisingContent Type
Career StoriesPublish date
07/25/2025
Summary
At Harrods, every product that graces our shelves tells a story, and behind those stories are passionate professionals making it all happen. One such person is Chloe, a Buying Assistant in F

Teaser
In StoreContent Type
Career StoriesPublish date
07/25/2025
Summary
When you think of retail manager jobs, you might picture the usual mix of team targets, shift planning, and stock management. But step inside Harrods, and you’ll find something entirely different

Teaser
Distribution & WarehouseContent Type
Career StoriesPublish date
07/25/2025
Summary
A job in Distribution and Warehouse might not be the first thing that comes to mind when you think of Harrods, but behind every unforgettable shopping experience, there’s a dedicated team working h

Content Type
EventsPublish date
07/17/2025
Summary
H beauty and our LGBTQIA+ Network proudly stood together at Bristol Pride 2025, celebrating inclusivity, self-expression and community. #TogetherHarrods

Teaser
GeneralContent Type
EventsPublish date
07/14/2025
Summary
“Harrods is a very special place to work, and with the help of a fantastic team, we recently held our Long Service Evening. Our mission was to celebrate major milestones, recognise remarka

Teaser
GeneralContent Type
Career StoriesPublish date
07/11/2025
Summary
This week, we celebrated our annual Long Service Awards, a tribute to the incredible colleagues who’ve shaped Harrods not just through the years they’ve dedicated, but through the lasting

Teaser
AirportsContent Type
Career StoriesPublish date
07/10/2025
Summary
Have you ever walked through an airport and felt the buzz, the rush of people from all over the world, each with their own stories, journeys, and destinations? That’s the magic you become a part

Teaser
ApprenticeshipsContent Type
Career StoriesPublish date
07/10/2025
Summary
Starting out can feel overwhelming, but finding the right apprenticeship can be your ticket to a world of opportunity. Apprenticeships at Harrods are your backstage pass to the heart of retail, w

Teaser
In StoreContent Type
Career StoriesPublish date
07/08/2025
Summary
At Harrods, it’s the people who bring our store to life. We’re not just a department store; we’re a destination where world-class brands, experiences, and services come together, from fashion an

Content Type
NewsPublish date
07/03/2025
Summary
This is her story. This is Jordon. As part of our Pride celebrations, we’re shining a light on Jordon, the Social & Events Lead for Harrods’ LGBTQIA+ Network. She shares her story, who
Recently viewed jobs