
This week, we caught up with Alex Campos, Personal Shopper at Harrods. When Alex arrived to talk to us, he was effortlessly juggling an armful of dresses and bags of Jimmy Choo heels, handpicked for a client arriving at noon in search of the perfect outfit as the mother of the bride. It was a fitting snapshot of the fast-paced, detail-driven world of luxury personal shopping, where every moment is about anticipation, precision, and an understanding of the client’s desires.
We sat down with Alex to talk about his journey, the art of Personal Shopping, and what it takes to succeed in this highly personalised role.
Q: Hi Alex, nice to meet you! Tell us about your journey, how did you find your way to Personal Shopping?
A: I’ve been at Harrods for nearly 10 years, working in different departments and roles. I started as an assistant floor manager, then became a brand manager, working across Menswear, Sports, Womenswear, and more. I’ve always loved being around people, so client interaction has always been a big part of my career. During the pandemic, I was in virtually clienteling, and that’s when I realised how much I enjoyed Personal Shopping. It was a natural transition, and even though I’ve officially been in the role for a year, I’ve been doing it since 2020.
Q:If you could describe your role in three words, what would they be and why?
A:Diverse, fast-paced, and fulfilling. It’s diverse because every client and request is different. Fast-paced because you’re constantly multitasking, sometimes I’ll have eight in-person clients in a week while managing messages from another 30 at any given time, so staying on top of everything is key. And fulfilling because I love meeting new people, building relationships, and making sure they have the best possible experience.
Q: What do you think sets Harrods apart when it comes to Personal Shopping?
A: Harrods is a place where people come to dream, and in Personal Shopping, we get to bring those dreams to life. No request is too big or too small, and it’s all about making sure every client leaves feeling special.
Q: Many people might not know the difference between Personal Shopping and Private Shopping. Could you explain how they differ?
A: Private Shopping is an invite-only service for our highest-tier clients who want a discreet and exclusive experience. Personal Shopping, on the other hand, is for both in-store and virtual clients who need more tailored guidance while shopping.
Q: Personal Shopping is often about building strong relationships. What’s the secret to maintaining long-term trust with your clients?
A: It’s all about understanding each client as an individual, building trust, and anticipating their needs. Even something as simple as remembering their favourite designers or knowing when to offer suggestions versus when to give them space makes a big difference. Many of my clients are virtual, both International and based in the UK, and even when I’m not available, I’ll always try to ensure someone from the team is there to help. It’s about being present for them as much as possible.
Q: How do you go above and beyond to make sure your clients are taken care of?
A: It’s about always being one step ahead. Reading the client’s mood, understanding what they need before they ask, and adapting to different personalities. No two clients are the same, so being flexible and intuitive is key.
Q: What advice would you give to someone aspiring to become a Personal Shopper?
A: Be curious about different trends, brands, and products, but above all, build great relationships. This role is all about multitasking, time management, and relationship-building. You need to be quick, adaptable, and always ready to think outside the box.
Q: How has the role of a Personal Shopper evolved over the years, and where do you see it heading in the future?
A: Technology has changed the way people shop, and clients expect fast and seamless service. The human connection is still at the heart of what we do, but the behind-the-scenes tools we use to track preferences, anticipate needs, and personalise the experience are more important than ever. The future of Personal Shopping will be about balancing that personal touch with innovative digital solutions.
For Alex, Personal Shopping isn’t just about selecting the perfect outfit or finding an exclusive piece, it’s about creating a seamless and unforgettable experience for every client, every time. Without realising, our conversation has stretched on, and Alex’s next client, the mother of the bride, has just arrived, and he’s off to ensure she finds exactly what she’s looking for.
Let’s Stay in Touch
Hybrid at Harrods
At Harrods, we understand that every role is different. That’s why our approach to hybrid working is flexible. Some colleagues are fully on-site, while others split their time between the office and home – this is what we call ‘Hybrid’.
We believe in the value of coming together to connect, collaborate and learn, while also appreciating the benefits of focused work from home. Most hybrid roles involve being on-site at least three days a week, depending on business needs.
Latest jobs
Salary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Sales Associate
Contract Type
Permanent
Description
As a Sales Associate within Tudor, you will live and breathe our core values, have unparalleled enthusiasm for the brand, and strive to make anything possible for our clients. You will act as a role m
Reference
VAC- 47388
Expiry Date
01/01/0001
Job managed by:
Amelia TahirJob managed by:
Amelia TahirSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Front of House
Contract Type
Permanent
Description
We are now seeking a team of hospitality specialists to bring our vision to life. This is your chance to be part of something truly spectacular. Join us in creating memorable experiences that will set
Reference
VAC- 47038
Expiry Date
01/01/0001
Job managed by:
Valentina SegantinJob managed by:
Valentina SegantinSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Front of House
Contract Type
Permanent
Description
We are seeking a dedicated Restaurant Manager to join one of our exclusive outlets here at Harrods. This is an exciting opportunity to lead our dynamic team and uphold the highest standards of hospita
Reference
VAC- 49108
Expiry Date
01/01/0001
Job managed by:
Lucy GovanJob managed by:
Lucy GovanSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Sales Associate
Contract Type
Fixed Term
Description
We are recruiting a passionate Product Demonstrator to join our exciting Kitchen and Household department on a 12 month Fixed Term Contract. The Product Demonstrator is responsible for creating magica
Reference
VAC- 44586
Expiry Date
01/01/0001
Job managed by:
Unnati GandhiJob managed by:
Unnati GandhiSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Sales Associate
Contract Type
Permanent
Description
We’re currently looking for a full time Furniture Specialist to join our welcoming and close-knit Harrods family in our Furniture department. If you are a luxury home décor enthusiast with an eye for
Reference
VAC- 40898
Expiry Date
01/01/0001
Job managed by:
Unnati GandhiJob managed by:
Unnati GandhiSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Sales Associate
Contract Type
Permanent
Description
As a Sales Associate within our state-of-the-art Technology division, you’ll enjoy a package that includes a salary of £27,895 + commission, as well as access to our renowned Harrods benefits, includi
Reference
VAC- 30175
Expiry Date
01/01/0001
Job managed by:
Unnati GandhiJob managed by:
Unnati GandhiSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Sales Associate
Contract Type
Permanent
Description
As a Sales Associate within our established and prestigious Luxury Linen department within Harrods Homeware, you’ll enjoy a package that includes a salary of £27,895 + commission, as well as access to
Reference
VAC- 28156
Expiry Date
01/01/0001
Job managed by:
Unnati GandhiJob managed by:
Unnati GandhiSalary
Location
Location
Milton Keynes
Job Type
Full Time
Sector
H beauty
Contract Type
Permanent
Description
H beauty is no normal beauty hall, with a champagne bar, blow dry bar, interactive playtables to try on the latest products, a Harrods gift shop, and a big pink bear for your Instagram pictures; we ar
Reference
VAC- 20736
Expiry Date
01/01/0001
Job managed by:
Megan HargreavesJob managed by:
Megan HargreavesSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Sales Associate
Contract Type
Permanent
Description
We are currently looking for a Beauty Concierge specialising in makeup to join our Beauty Halls in Harrods Knightsbridge.The Beauty Concierge is driven by a passion for delivering world-class service,
Reference
VAC- 48124
Expiry Date
01/01/0001
Job managed by:
Megan HargreavesJob managed by:
Megan HargreavesSalary
Location
Location
Knightsbridge
Job Type
Part Time
Sector
Sales Associate
Contract Type
Permanent
Description
We’re currently looking for a part-time Caviar Brand Specialist to join our bustling Food Halls team for two days per week. Working on our Fish counter as part of a wider team, the Caviar Brand Specia
Reference
VAC- 45275
Expiry Date
01/01/0001
Job managed by:
Sophie JonesJob managed by:
Sophie JonesDiscover more about us
Content Type
EventsPublish date
09/23/2025
Summary
Last week we hosted our very first Network Celebration Evening at Harrods - a night dedicated to recognising and celebrating the incredible work of our eight Belonging Networks. Our Belo

Teaser
Learning & DevelopmentContent Type
EventsPublish date
09/18/2025
Summary
Colleagues from across Harrods, from our Knightsbridge store to Heathrow Airport and H beauty, came together last week for our 3rd Annual Learn & Connect Fest. A week-long learning festiva

Content Type
NewsPublish date
09/17/2025
Summary
"Launched in 2022, This Is Me is a space where colleagues can share their stories in their own words. They talk about who they are, the challenges they’ve faced, the resilience they’ve sho

Teaser
ApprenticeshipsContent Type
EventsPublish date
09/08/2025
Summary
At Harrods, we believe in developing our people at all levels. That’s why we invest in providing our next generation with the essential tools for success in luxury retail. Last week, we

Teaser
Early CareersContent Type
Career StoriesPublish date
09/03/2025
Summary
At Harrods, a career isn’t just about a role; it’s about growth, leadership, and shaping unforgettable experiences. Our retail management careers provide opportunities for colleagues to lea

Teaser
In StoreContent Type
Career StoriesPublish date
09/03/2025
Summary
Step into Harrods, and you’ll quickly see that our store is more than a shopping destination; it’s a stage where service meets excellence, and every colleague plays a part in creating unforgettab

Teaser
Chefs & HospitalityContent Type
Career StoriesPublish date
09/03/2025
Summary
Step inside one of the world's most iconic department stores, and you’ll find more than designer labels and world-class service; you’ll discover kitchens alive with creativity, passion, and inno

Teaser
GeneralContent Type
NewsPublish date
09/02/2025
Summary
As part of Harrods commitment to neutralising transport emissions across scopes 1, 2, and 3, we are taking decisive steps to eliminate the use of carbon-intensive fuels in our distribution

Content Type
Career StoriesPublish date
08/15/2025
Summary
As South Asian Heritage Month draws to a close, we’re shining a light on Tammy, Vice-Chair of the Racial Equality and Diversity (R.E.A.D) Network at Harrods. She shares her story of growin

Teaser
GeneralContent Type
NewsPublish date
08/15/2025
Summary
We're proud to share our latest Environmental, Social and Governance (ESG) Report, outlining the Harrods Path to a Sustainable Future. Covering the financial year from February 2024 to Jan
Recently viewed jobs