Production Kitchen Administration Lead

An exciting opportunity has arisen for a Production Kitchen Administration Lead to join our production kitchen team and support our daily operations.   

About the Role 

As a Production Kitchen Administration Lead, you will be vital support for the team within the production team. This role will sit in a centralised function that supports the team operations with admin assistance, reporting, database management and tasks that arise from the senior team. 

You’ll support and enhance kitchen operational workflows in collaboration with all restaurants, including but not limited to the following responsibilities: 

• Design, implement, and evolve core kitchen processes into structured systems
• Oversee all aspects of kitchen operations, ensuring consistent, high-quality output across all services.
• Implement and maintain efficient systems for food preparation, service timing, and team coordination.
• Liaise closely with front-of-house, kitchen StockOps, restaurants and senior management to ensure smooth cross-functional communication.
• Manage daily stock levels and material planning to guarantee 100% production fulfilment.
• Liaise with staffing agencies to manage temporary personnel in compliance with budgets and agreements.
• Always monitor housekeeping in the Administration area in line with department standards and ensure that the area is clear and free of rubbish at the end of each shift.

About You 

You’ll have proven experience as lead administrative assistant or in a similar role and an ideally have a clear understanding of the hospitality industry. 

More specifically, you will have: 

• Strong proficiency in SAP S/4HANA or equivalent ERP system.
• Advanced Excel formula knowledge (data management, inventory control, automated reporting).
• Excellent organizational and multitasking skills.
• Confident communicator with the ability to liaise cross-functionally.
• A solutions-focused mindset and ability to work proactively under pressure.
• Flexible, professional, and capable of adapting to fast-paced environments.
• Ability to maintain confidentiality and manage sensitive payroll/HR data.
• Proven track record of managing teams and leading high-performance kitchen operations.
• Strong understanding of kitchen finances, food cost controls, labour budgets, and stock management.
• Proficient in inventory systems, scheduling software, and kitchen management tools.

About Us 

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You 

Help us make anything possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.  

In return for your hard work, you’ll benefit from an excellent benefits package, including a company pension, flexible working, 22 days’ holiday and your birthday off, up to 33% in-store discount and a travel season ticket loan.  

Uniquely You 

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods