Our Merchandising team are now looking for a Head of Merchandising to lead and inspire a high-performing team while shaping the future of our merchandising strategy across Harrods. You’ll play a pivotal role in driving commercial performance, optimising processes, and ensuring our customers continue to enjoy an exceptional luxury shopping experience.
About the Role
As Head of Merchandising, you’ll report to the Merchandise Director and take ownership of setting and delivering the merchandising vision across all channels. You’ll manage a talented team of Merchandising Managers, Merchandisers and Demand Planners, while working closely with Buying Directors, Supply Chain, Finance and IT to ensure seamless delivery of commercial goals.
In this role you will be responsible for:
- Leading and developing a high-performing team through coaching, mentoring and role-modelling Harrods’ values.
- Driving the merchandising strategy, maximising sales and profitability, and monitoring performance against budgets.
- Overseeing demand planning, forecasting and replenishment to ensure product availability and operational efficiency.
- Partnering with Buying to deliver a customer-focused product strategy, supported by accurate analysis and forecasting.
- Driving process improvement, automation and cross-functional collaboration to create efficiencies and sustainable growth.
- Acting as deputy for the Merchandise Director on key initiatives and projects.
This is a hybrid role, with a minimum of three days each week based at our iconic Knightsbridge store.
About You
You will be a commercially astute leader with proven experience in merchandising or supply chain, ideally within a multi-brand retail environment. You’ll bring the ability to balance strategic vision with operational delivery, and inspire those around you to achieve exceptional results.
You will also:
- Have a collaborative leadership style, with strong coaching and mentoring skills.
- Possess excellent stakeholder management and influencing skills, able to build trust and engagement at all levels.
- Demonstrate strong analytical and forecasting skills, with the ability to translate data into commercial decisions.
- Thrive on challenge, with a tenacious and positive outlook.
- Be highly organised, adaptable, and motivated to continuously improve processes.
About Us
Harrods is one of the world’s leading luxury department stores and a destination for top designers and the most sought-after brands from across the globe. Our mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers, and we’ll do something remarkable for you. Alongside a welcoming and inspiring workplace, you’ll find abundant opportunities to develop your career across the many specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal skills and experience, we believe in potential and individuality. If you can demonstrate most of the requirements and the passion to thrive in this role, we encourage you to apply.
At Harrods, we know the personality and authenticity of our people sets us apart. We celebrate individuality and invite applications from all cultures, backgrounds, tastes, and experiences. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn or follow us on Instagram @togetherharrods.
Do you want to be notified every time a job like this gets added?
Great news! We will let you know when a new job like this has been added!
Belonging & Inclusion
At Harrods, we embrace a broad definition of diversity, from gender, sexuality, ethnicity, disability, background, and experience to other dimensions such as lifestyle and family responsibilities.
Our goal is to increase the representation of all dimensions to reflect the customers we serve and the increasingly diverse and global marketplace we operate in.
Related jobs
Salary
Location
Location
Hammersmith
Job Type
Full Time
Sector
Buying and Merchandising
Contract Type
Permanent
Description
We’re looking for a proactive and organised Design Admin Assistant to support our Harrods Own Label Design team, with a particular focus on Print Design. Please upload a portfolio [PDF document, ensur
Reference
VAC- 48462
Expiry Date
01/01/0001
Job managed by:
Emma CousinsJob managed by:
Emma CousinsSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Buying and Merchandising
Contract Type
Fixed Term
Description
Join Harrods’ Food Safety & Technical team as a Senior Food Safety Specialist and lead the way in ensuring our restaurants deliver world-class food safety, legality, and integrity, from concept to lau
Reference
VAC- 47891
Expiry Date
01/01/0001
Job managed by:
Laura StainsbyJob managed by:
Laura StainsbySalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Buying and Merchandising
Contract Type
Fixed Term
Description
We are recruiting for a Buyer to lead our Menswear Superbrands and International Designer Team, to support the Buying Manager in delivering their strategic vision to commercially drive the business ac
Reference
VAC- 48896
Expiry Date
01/01/0001
Job managed by:
Laura StainsbyJob managed by:
Laura StainsbySalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Buying and Merchandising
Contract Type
Permanent
Description
Our Bed + Bath/Women's Contemporary teams are now looking for a detail-oriented and highly motivated Buying Assistant to join them on a permanent and fixed-term basis here at Harrods. We're always on
Reference
VAC- 41971
Expiry Date
01/01/0001
Job managed by:
Emma CousinsJob managed by:
Emma CousinsSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Buying and Merchandising
Contract Type
Permanent
Description
Our Merchandising team are now looking for a Merchandise Admin Assistant to join them here at Harrods. We currently have live permanent and fixed-term vacancies and are recruiting for a range of categ
Reference
VAC- 42143
Expiry Date
01/01/0001
Job managed by:
Laura StainsbyJob managed by:
Laura StainsbyRead our insights
Content Type
EventsPublish date
09/23/2025
Summary
Last week we hosted our very first Network Celebration Evening at Harrods - a night dedicated to recognising and celebrating the incredible work of our eight Belonging Networks. Our Belo

Teaser
Learning & DevelopmentContent Type
EventsPublish date
09/18/2025
Summary
Colleagues from across Harrods, from our Knightsbridge store to Heathrow Airport and H beauty, came together last week for our 3rd Annual Learn & Connect Fest. A week-long learning festiva

Content Type
NewsPublish date
09/17/2025
Summary
"Launched in 2022, This Is Me is a space where colleagues can share their stories in their own words. They talk about who they are, the challenges they’ve faced, the resilience they’ve sho

Teaser
ApprenticeshipsContent Type
EventsPublish date
09/08/2025
Summary
At Harrods, we believe in developing our people at all levels. That’s why we invest in providing our next generation with the essential tools for success in luxury retail. Last week, we

Teaser
Early CareersContent Type
Career StoriesPublish date
09/03/2025
Summary
At Harrods, a career isn’t just about a role; it’s about growth, leadership, and shaping unforgettable experiences. Our retail management careers provide opportunities for colleagues to lea

Teaser
In StoreContent Type
Career StoriesPublish date
09/03/2025
Summary
Step into Harrods, and you’ll quickly see that our store is more than a shopping destination; it’s a stage where service meets excellence, and every colleague plays a part in creating unforgettab

Teaser
Chefs & HospitalityContent Type
Career StoriesPublish date
09/03/2025
Summary
Step inside one of the world's most iconic department stores, and you’ll find more than designer labels and world-class service; you’ll discover kitchens alive with creativity, passion, and inno

Teaser
GeneralContent Type
NewsPublish date
09/02/2025
Summary
As part of Harrods commitment to neutralising transport emissions across scopes 1, 2, and 3, we are taking decisive steps to eliminate the use of carbon-intensive fuels in our distribution

Content Type
Career StoriesPublish date
08/15/2025
Summary
As South Asian Heritage Month draws to a close, we’re shining a light on Tammy, Vice-Chair of the Racial Equality and Diversity (R.E.A.D) Network at Harrods. She shares her story of growin

Teaser
GeneralContent Type
NewsPublish date
08/15/2025
Summary
We're proud to share our latest Environmental, Social and Governance (ESG) Report, outlining the Harrods Path to a Sustainable Future. Covering the financial year from February 2024 to Jan

Teaser
GeneralContent Type
EventsPublish date
08/14/2025
Summary
“It all began with a simple belief: the future of our industry depends on the young talent we nurture today. This is more than a Young Chef competition. It’s a stage where creativity, disc

Teaser
GeneralContent Type
NewsPublish date
08/11/2025
Summary
Recently, some of our Harrods Belonging network chairs and members spent the day at WEST Youth Zone in Hammersmith and Fulham, one of our charity partners who provides a purpose-built safe
Recently viewed jobs
Salary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Retail Services
Contract Type
Permanent
Description
Our Retail Services team in The Lobby are now looking for Retail Services Associates to deliver seamless, world-class customer experiences at one of the most important touchpoints in our store. This i
Reference
VAC- 48952
Expiry Date
10/22/2025
Job managed by:
Amelia TahirJob managed by:
Amelia Tahir